Embedded operations support
Once the system is built, someone has to look after it.
I build systems that run inside your Google Workspace. Many clients also want me close by after the build, to keep things working, run the routine work and answer questions when they come up.
That is what this is. A monthly retainer, a fixed price and one person who already knows how your business runs.
Book a Systems Audit
Why I do this
Built from the inside of real businesses
I have worked in corporate banking, in classrooms, in coffee shops and in admin offices. The pattern was always the same. The businesses that did well were not the ones working hardest. They were the ones whose systems matched how their people actually work.
I know what it is like to lose an evening to a task that should take minutes. So I build systems that remove that work, and when a business needs a hand running them, I step in and do it.
What is included
Support that fits around your systems
Pick what you need and leave what you do not.
System care
Your systems keep working as your business changes. Fixes, small changes and updates are part of the retainer.
- Fixes and small changes
- Sheet and script upkeep
- New fields, forms and reports
- Backups and access checks
Reporting
The numbers you need, on the day you need them, without anyone rebuilding a spreadsheet by hand.
- Monthly management reports
- Debtors and cash flow views
- Stock and supplier summaries
- VAT and tax-time exports
Running the process
We work inside the systems on your behalf, so the routine work gets done on time.
- Invoicing and payment follow-ups
- Bookings and client records
- Receipt capture and filing
- Data entry into your own sheets
Training and handover
Your people learn the system properly, and you get written guides that survive staff changes.
- Short walkthrough sessions
- Written how-to guides
- Onboarding for new staff
- Process documentation
The systems we look after
Your support comes with the real thing
Every retainer covers systems like these, built in your own Google Workspace.
Who we have worked with
Businesses we have supported
- Yoga studios
- Personal fitness
- Beauty salons
- Wellness studios
- Supermarkets
- Pharmacies
- Machine control and surveying
Your sector is not here? Most operational problems look the same from one industry to the next.
Investment
Monthly retainers
A fixed price every month. Cancel with 30 days notice.
Core
Up to 20 hours a month
R5,500 a month
For one or two systems that need regular attention.
- System care and fixes
- Monthly report
- Email support, 24 hour reply
Growth
Up to 40 hours a month
R9,500 a month
For a business that is adding to its systems as it grows.
- Everything in Core
- Running routine processes for you
- New reports and changes
- Fortnightly check-in
Strategic
Up to 80 hours a month
R16,000 a month
Operations support built into how you run the business.
- Everything in Growth
- Training for your team
- Process design and documentation
- Weekly call
- Priority WhatsApp support